UBC Library Public Service Interactions Reported in Desk Tracker
hdl:11272/10258
Version: 6 – Released: Wed Jul 26 15:29:10 PDT 2017
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TitleUBC Library Public Service Interactions Reported in Desk Tracker
Study Global IDhdl:11272/10258
AuthorsUBC Library
ProducerUniversity of British Columbia Library (UBC)
Production PlaceVancouver, BC
DistributorUniversity of British Columbia Library (UBC)
Distribution DateSeptember, 2015
Deposit DateSeptember 15, 2015
Original Dataverse
Description and Scope
Description

UBC Library uses Desk Tracker software to record staff interactions with library patrons. Interactions are classified by type based on the nature of question and the effort and expertise required to respond. The question types used in this dataset can be mapped to the Association of Research Libraries' (ARL) definitions for reference and directional interactions:

  • Reference (Basic, Intermediate, Advanced, and Comprehensive interaction types): "an information contact that involves the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff."
  • Directional (Hardware/authentication and Directional interaction types): "an information contact that facilitates the logistical use of the library and that does not involve the knowledge, use, recommendations, interpretation, or instruction in the use or creation of information sources other than those that describe the library, such as schedules, floor plans, and handbooks."

Please contact Jeremy Buhler at jeremy.buhler@ubc.ca if you have questions.

KeywordsCountry::Canada; Education
Topic ClassificationOpen (Open Access Tag)
Data Availability
Number of Files 5
Terms of Use
RestrictionsCreative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
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"UBC Library Public Service Interactions Reported in Desk Tracker", hdl:11272/10258